Returns

Returns

RETURNS & REFUNDS

Returns

ShopVERVE.com accepts returns on all U.S. orders except those marked “Final Sale” or “Exchange Only.” 

For online purchases only, eligible items may be returned for a full refund to the original payment method if items are received back to VERVE within 14 days of customer's delivery.

A $14.95 return shipping fee will be deducted from the refund total.

Please note: All swimwear, intimates, and final-sale merchandise are non-returnable and ineligible for exchange or price adjustment. Items must be unworn, unwashed, and in their original condition with all tags attached. Merchandise received damaged must be reported to info@shopverve.com within 48 hours of delivery to qualify for review.

Return eligibility is determined by our operations team. VERVE reserves the right to refuse any return that does not meet policy requirements. We cannot be responsible for normal wear and tear or variations that occur due to the nature of certain fabrics and materials. Declined returns will be shipped back to the customer.

To ensure a fair experience for all clients, VERVE may limit or refuse returns if an excessive or irregular return pattern is identified.

Domestic Return Procedure

To initiate a return, please email info@shopverve.com for assistance. 

International Return Procedure

For international orders, please email info@shopverve.com for return instructions. International returns are not eligible for in-store drop-off. Customers are responsible for all return shipping costs, duties, and taxes. Any applicable fees will be deducted from the refund amount.

Refund Processing (Online Orders Only)

Once your return has been received and inspected, you’ll receive an email confirming approval. Refunds will be issued to the original form of payment in the same currency used for the purchase.

  • Refunds are processed to the purchaser’s account only.

  • Purchases made with a gift card will be refunded via a new gift card.

  • Processing time may vary by payment provider.

  • If a promotional code or voucher was used, the refund reflects the amount paid after the discount. Partial returns will adjust proportionally.

Product Availability

Our collections are hand-selected from leading designers around the world. Each item is 100% authentic and purchased in small quantiles. Because our online store mirrors our physical inventory, products may sell simultaneously online and in-store. In rare cases where an item sells out before fulfillment, we will contact you promptly with alternate options or offer a full refund.

Right of Refusal

VERVE reserves the right to decline any return or refund request that does not meet the standards outlined above.