If you have questions, the best way to contact us is via the email address below.
Shipping Policy
We do all of our shipping through the US Postal Service. Our shipping center is open Monday through Friday, except on US Postal Holidays. Most orders ship within 1-2 business days of when they are placed.
If your total before shipping (after any applicable discounts) is over $50, shipping to the US & Canada is on us! Rates are automatically applied in the shopping cart based on your order total. Free shipping orders to Canadian addresses will be shipped USPS First Class Mail.
| |
USPS First Class Mail |
USPS Priority Mail |
United States (and APO) |
$3.00 for orders under $35
$2.50 for orders $35 to $49.99
FREE for orders $50 and over
|
$5.00 for orders under $35
$2.50 for orders $35 to $49.99
FREE for orders $50 and over
|
| Canada |
$5.00 for orders under $35
$2.50 for orders $35 to $49.99
FREE for orders $50 and over |
Not Available |
| Other Countries |
Not Available |
$13.00** |
*CANADIAN ORDERS:
All Canadian packages will be marked as COMMERCIAL merchandise at the value you paid for the items and shipped via USPS first class international mail. You are responsible for any applicable duty or taxes that may be related to the delivery of your
purchase. Delivery times to Canada vary greatly by province. Packages typically arrive within 1 - 4 weeks, depending on customs and how rural your area is. {Please Note: Order tracking is not available for first class packages to Canada.}
INTERNATIONAL ORDERS:We ship internationally! All international packages will be marked as COMMERCIAL merchandise at the value you paid for the items and shipped via USPS Priority Flat Rate International mail. All international orders are shipped in an International Priority Mail Flat Rate Envelope (12.5" x 9.5"). The envelope will hold approximately 10 - 12 sets comfortably. Shipping fees are $13.00. Delivery times vary greatly by country, but typically fall within the 2-5 week range. If your order does not fit in the flat rate envelope, we will inform you of any additional shipping charges prior to shipping and/or invoicing your order.
{Please Note: Order tracking is not available for International Flat Rate packages.}
We ship orders through this website to addresses within:
- Australia
- Austria
- Belgium
- France
- Germany
- Greece
- Ireland
- Italy
- New Zealand
- United Kingdom
- Sweden
- Switzerland
If you live in one of the above countries, please choose International Flat Rate from the shippping method options at the bottom of our shopping cart.
For stamp orders from other countries, please SEE BELOW for ordering instructions.
**OTHER COUNTRIES:
If you would like to place an order, and your country is NOT listed above, please email us at orders@vervestamps.com to place your order. Please include the following:
- Your full name
- Shipping address
- phone number
- email address for PayPal invoice
- The names of the sets you would like to order
We will then email an order invoice with your total, which you can pay online with either PayPal or a major credit card.
Return Policy
In the event that something goes wrong with your order, please don't hesitate to contact us at customerservice@vervestamps.com so we can try to make it right!
If you'd like to return an item, refunds are available for 30 days from purchase date as long as the item is returned in its original condition. Once the item is returned, we will process a refund for the purchase price of your items. We do not refund shipping charges related to your purchase.
Returns should be sent to:
Verve Stamps LLC, PO Box 1363
Meridian, ID 83680
Cancellation Policy:
We cannot accept cancellations or additions to your order after it has been placed. Your payment method is charged as soon as your order is placed.
Please review your order for accuracy before completing the checkout process.
Website Typo Policy
We try to be as accurate as possible, but sometimes in the rush to get a release ready, an error in the description of our sets will occur. Verve Stamps is not responsible for typos or errors in the text description of each set. The graphic provided of each set represents the exact artwork that you will receive, and all stamps included in the set are represented in this graphic.